Contact UniCare Health Plan of West Virginia, Inc. (UniCare)

For help with eligibility verification, claims and general provider questions, please call the Customer Care Center phone number below. 

For other inquiries, please find the correct phone number below or refer to the Provider Manual .

Customer Care Center

Hours: Monday to Friday 8:00 a.m. to 6:00 p.m.

Phone:

1-800-782-0095

TTY:

1-866-368-1634

Fax:

1-888-438-5209

After hours, call the 24/7 NurseLine to verify member eligibility:

24/7 NurseLine phone:

1-888-850-1108

TTY:

1-800-368-4424

Receive email from UniCare Health Plan of West Virginia, Inc. (UniCare)

UniCare sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the UniCare Health Plan of West Virginia self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with a UniCare associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

UniCare Utilization Management department

For help with prior authorization requests, inpatient coordination and hospital/facility admission notification, contact UniCare’s Utilization Management (UM) department:

Hours: Monday to Friday, 8 a.m. to 5 p.m.

Phone:

1-866-655-7423

Current inpatient review fax:

1-855-402-6985

Preservice review fax:

1-855-402-6983

Behavioral Health outpatient fax:

1-855-325-5557

Behavioral Health inpatient fax:

1-855-325-5556

UniCare provider-administered drug authorizations

Phone:

1-877-375-6185

Fax:

1-844-487-9290

Pharmacy help desk (Molina)

Phone:

1-888-483-0801

Fax:

1-800-531-7787

Case management

Hours: Monday to Friday, 8 a.m. to 5 p.m.

Phone:

1-304-347-2475

Provider services

Hours: Monday to Friday, 8 a.m. to 5 p.m.

Phone:

1-888-611-9958

Fax:

1-888-338-1320

Provider services mailing address

UniCare Health Plan of West Virginia, Inc.
Attn: Provider Services
200 Association Drive, Suite 200
Charleston, WV 25311

Mailing address

General mailing address for all correspondence, including paper claims submissions:

UniCare Health Plan of West Virginia, Inc.
P.O. Box 91
Charleston, WV 25321-0091

Note: For faster service, please indicate how you want the correspondence routed (for example, Attn: Claims Department)

Provider tools & resources

Interested in becoming a provider in the UniCare network?

We look forward to working with you to provide quality services to our members.